Customer service

Find answers to the most common questions about Cineville here.

About Cineville

  1. I'd like to sign up! What do I do?
  2. How much will it cost?
  3. How do I pay for Cineville?
  4. Can I use my Cineville card for every film?
  5. Where can I use my Cineville card?
  6. Do I have to commit to a Cineville membership for a certain period?
  7. Can I use my membership right away?
  8. Will Cineville be coming to more cinemas and cities in Denmark?

How to use your Cineville membership

  1. How do I make a reservation?
  2. How do I cancel my reservation?
  3. How many reservations can I make?
  4. How does the Cineville card work?
  5. How many film can I see with Cineville?
  6. Can I use my card right away?

My membership

  1. How do I cancel my Cineville membership?
  2. Why do I need to upload a photo to my Cineville card?
  3. Can I get a physical Cineville card?

The Cineville giftcard

  1. How do I gift a Cineville card?
  2. How do I redeem a giftcard?
  3. How long is my giftcard valid?
  4. Can I redeem a giftcard on an existing membership?
  5. Where can I find more information about the giftcard?
  6. How do I cancel my ordrer?

The Cineville App

  1. Can I use my digital card offline?
  2. Help, I can't log in to the App

Is your question not listed?

You can also send an email to kundeservice@cineville.dk. We usually respond within a few hours.

Contact us