Customer service

How do I cancel my Cineville membership?

There is no lock-in on a Cineville membership, and you can cancel at any time (although we will miss you).

  1. Log in on our website (not possible in the app)

  2. Go to My Account > Manage my account

  3. You'll find your active Cineville membership under Membership, click Cancel below your card number

  4. Select your preferred end date and click Continue

  5. After this, click Confirm to confirm your cancellation.

You will always receive a confirmation email that includes your end date. The last debit will take place at the beginning of your last membership month.

Still no answer to your question?

You can also send an email to kundeservice@cineville.dk. We usually respond within a few hours.

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