Customer service

Can I use my card right away?

Absolutely! Upon subscribing you'll immediately receive a temporary Cineville card by email. This is a PDF file you can print or show digitally for your first visits to the cinema.

You will also receive a code that allows you to log in to the Cineville app right away. Here you will find your digital (and permanent) Cineville card, which you need to scan when picking up your reservation at the cinema. Your permanent Cineville card has a different number than the temporary one.

If you choose a future start date for your membership, that is the date you can start using your Cineville card. Please note: at some cinemas, you can't make reservations before your card is active.

Still no answer to your question?

You can also send an email to kundeservice@cineville.dk. We usually respond within a few hours.

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