Customer service

Who do I need to upload a photo to my Cineville card?

Your Cineville card is personal and can only be used by you. That's why it shows your photo, name and date of birth.

When you scan your card at the cinema, the staff check that it's really you. So please upload a clear photo of yourself. No sunglasses, hats or superhero masks, and don't stand too far from the camera. Thanks!

Still no answer to your question?

You can also send an email to kundeservice@cineville.dk. We usually respond within a few hours.

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